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CUSTOMERAIDE

expert help, when you need it, to grow with your customers

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You are here: Home / FAQ

FAQ

THE RIGHT COMPETENCIES

We know what you need to be good at. Check out the CUSTOMERAIDE® Competencies and Roadmap to familiarise yourself with how our awesome virtual briefcase is put together!

TO DO TODAY!

We know what you need to grow your career and grow your categories with your Customers. Our exclusive Members Only resources are focused on what you need to do today.

NEED HELP ON THE JOB?

Don’t forget our expert Help on Demand team are standing ready to help you grow with your Customers, no matter how big or small your challenge.

WHO CAN JOIN?

CUSTOMERAIDE® membership is open to everyone, no matter where you are in your Customer journey.

If you source, manufacture or sell products or services to business Customers, work in a Customer facing role or plan to in the future – or just need a few Customer Management secret weapons – CUSTOMERAIDE® will help you grow with your Customers.

IF I JOIN, WHAT DO I GET?

CUSTOMERAIDE® membership starts as soon as you have purchased a membership subscription. CUSTOMERAIDE® members have instant access to a growing portfolio of resources to grow with your Customers including Quick Dives, How Tos and Tools. New content is added every week and instantly available as part of your membership.

You will be issued with a username and password which is confidential, for your exclusive use and which should not be shared with anybody else. You can access and amend all your CUSTOMERAIDE® membership subscription details in your My Account page.

CAN CUSTOMERAIDE® BE USED IN ALL MARKETS AND ALL CUSTOMERS?

Yes the CUSTOMERAIDE® resources are applicable to all markets and all Customers. The CUSTOMERAIDE® experts have worked in and successfully applied the CUSTOMERAIDE® Quick Dives, How Tos and Tools in many diverse categories and markets globally. If you have any specific questions please contact us

WHAT WILL YOU DO WITH MY PERSONAL INFORMATION?

We completely respect your personal information. CUSTOMERAIDE® will never sell or lease your details to anybody. Please read our Privacy Policy and Terms and Conditions for more information about how we keep your personal details safe

DO YOU OFFER A DISCOUNT?

Yes we do. Watch out for our ad hoc promotional discounts. We are also always looking for motivated Beta Testers. If you are interested in purchasing more than one CUSTOMERAIDE® membership please read our CUSTOMERAIDE® for Teams page for more details. Only one CUSTOMERAIDE® membership discount can be applied to a membership subscription at any time

CAN I CANCEL AT ANY TIME?

Yes you can cancel your Subscription at any time by visiting your My Account page. This will cancel the next recurring payment, at which time your membership will cease to be active. Please read our Terms and Conditions for more information about our cancellation policy.

CAN I REJOIN AT ANY TIME?

If you have previously cancelled your CUSTOMERAIDE® membership you can rejoin at any time by purchasing a new membership subscription. If you have any queries or need any help please contact us at support@customeraide.com

WHAT IF I HAVE ANY OTHER QUESTIONS?

Please complete our Contact Form with any questions, comments or feedback you may have. We would love to hear from you

Our mission is to help you grow with your Customers. We're here for you, adding new resources everyday. Jump the CUSTOMERAIDE® queue and let us know what you need today!

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