Getting Started

It’s a journey. We’re all on it..

No matter where you are in your customer and category management journey, CUSTOMERAIDE® is built around you and your needs, aligning with what you need to know, do and deliver on the job as a beginner. We know what you need to be good at.

 

5 THINGS YOU NEED TO KNOW

Now that you have clicked into this “Let’s get started!’ page, you will notice that you now see this focus mode display, allowing you to better concentrate on the roadmap. There are 5 housekeeping things you need to know:

1. Click the CUSTOMERAIDE® icon top left of the page to return to the CUSTOMERAIDE® website
2. Click on your PROFILE top right of the page to logout
3. When you next login to the CUSTOMERAIDE® website, you will find a link to this roadmap programme (and all your membership content) on your MY ACCOUNT page.
4. Use the sidebar menu on your left hand side to navigate from one activity to another, or the handy links at the bottom of each page
5. Don’t forget to check the Mark Complete button when you have read each page, this will help you track your progress through this programme

 

CUSTOMERAIDE® ROADMAP STRUCTURE

We will follow a best practice strategic customer planning process and we will point you towards the CUSTOMERAIDE® resources that provide expert help when you need it, based on the CUSTOMERAIDE® skills:

1
GROW WITH YOUR CUSTOMERS STRATEGIC PROCESS

The customer management know-how, processes & tasks you need to do well in order to grow your categories and brands with your customers

2
CUSTOMERAIDE® SKILLS – HOW WE HELP YOU

How our resources are organised so we can help you to develop your knowledge and skills & succeed on the job to grow your business and your career.

3
CUSTOMERAIDE® ROADMAP CHECKLIST

Map your progress with our simple and easy to use CUSTOMERAIDE® checklist which details all the essential steps to successfully grow your categories and brands with your customers.

4
GET IN TOUCH

If you have a query get in touch – we’re standing by ready to answer your questions. If you need extra help or a fresh perspective to get it done, stop worrying and start taking action! Book an hour or more with a CUSTOMERAIDE® expert.

 
Before we get started check out the activities below for a brief recap of the skills we cover and an overview of the strategic customer planning roadmap steps relevant to you as a beginner starting out in your career: