Time is money and this is no different in our customer’s business. All relationships rely on timely and clear communication. Our customer relationship relies on a contact strategy in which we network in the right way, at the right time and place, with the right people.
This is an ESSENTIAL skill. In this skill we learn how to create a contact strategy
so that we effectively network
across all the important business functions with our customer, to engage with them strategically as well as get things done
efficiently, communicating well.
You know who the Customer decision makers are, who to talk to and when. You’ve mapped the right Customer contacts and network effectively with regular, planned and quality engagement based on the right contact strategy. Networking is in your blood. You ask the right questions. You observe. You follow up. You make your Customers your number 1 priority and they know it.
In this section find resources
to help you network, with the following key skills:
- Building your Network – who do I need to know?
- Influencing Decision Making – who makes the decisions and how?
- Managing your Network – develop and nurture your relationships
Want to build the right customer network? SIGN UP TODAY
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